Privacy Policy

Introduction

At VisaDay Migration & Education Consultants, we value and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or communicate with us.

Information We Collect

We collect only the information necessary to provide migration and education services effectively. This may include:

• Personal Information: Name, date of birth, contact details (phone, email, address)
• Identification Documents: Passport details, visa documents, identity verification documents
• Professional Information: Employment history, qualifications, skills assessments
• Family Information: Details of family members for family reunion or dependent visa applications
• Financial Information: Payment details for service fees (processed securely)
• Website Usage Data: IP address, browser type, pages visited, time spent on pages

How We Use Your Information

We use your personal information for the following purposes:

• To provide migration and education consultancy services
• To prepare and lodge visa applications on your behalf
• To communicate with you about your case and provide updates
• To comply with legal and regulatory obligations under Australian migration law
• To respond to enquiries and provide customer support
• To improve our website and services
• To send you relevant information about visa updates and policy changes (with your consent)

Legal Basis for Processing

We process your personal information in accordance with the Privacy Act 1988 (Cth) and applicable data protection principles. Our legal basis for processing includes:

• Consent: You have given explicit consent for us to process your information
• Contract Performance: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: We are required to process information to comply with Australian migration law and OMARA obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services)

Data Storage & Security

All data is stored securely using industry-standard security measures, including:

• Encrypted storage and transmission of sensitive information
• Secure cloud-based storage with access controls
• Regular security audits and updates
• Password-protected systems and two-factor authentication
• Physical security measures for paper documents

We retain your information only for as long as necessary to provide services and comply with legal obligations. Client files are retained for a minimum of 7 years as required by OMARA regulations.

Sharing Your Information

Your personal information is never shared with third parties without your consent, except in the following circumstances:

• Government Agencies: Department of Home Affairs, Australian Border Force, and other regulatory bodies as required for visa processing
• Skills Assessment Bodies: Relevant assessing authorities for occupation assessments
• Educational Institutions: Universities or training providers for course enrollments
• Professional Service Providers: Lawyers, accountants, or translators engaged to support your case (with your consent)
• Legal Requirements: When required by law, court order, or regulatory investigation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information held by us
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to processing of your information for direct marketing
• Portability: Request a copy of your information in a portable format
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at alpesh@visaday.com.au or call 0430 793 111.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites (e.g., Department of Home Affairs, MARA). We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: